After buying those troubles

　　In recent years, buying network consumer consumers consumption patterns one of the most popular. Although there are convenience and low prices, variety, and many other advantages, but in the process of buying, some Internet users have encountered such as merchandise and publicity is not, not enough, buy back issues such as being told there is no such product. Because of low commodity prices, many consumers have chosen to accept the bad luck. Counsel points out that, if the consumer is not an obvious mistake, business should be responsible for this.

　　Single business under that can't make it

　　On August 18, 2015, high by a group-buying website bought a hotel in xinchang, Shaoxing city, Zhejiang Province, on October 3 of 3-room accommodation, but payment contact the hotel after being told: "11" may be unable to make an appointment. "The orders displayed on the page when you are not available during the" 11 ", and wrote a general statutory holidays. "High Lady Wang said. High contact website support. The afternoon of September 18, site system text back saying: "refund of your feedback problems, website and business consultation in the......"

　　Madam Ko said he never asked for a refund, contact that Web site again, affirms not to refund, as long as can complete appointment. Lenovo turns A press conference they say

　　On August 25, the high again with Mr King website telephone on 26th and received a text message: "added from October 1, 2015 on October 5 to receive new business site. "Mr Wang said:" before I purchased was (and is) a message, have reflected to them later, they are quietly changing, what is this? "

　　Wang, September 9, feedback, through our communications, website staff told they have to complete the hotel reservation.

　　Analysis of lawyers

　　Yang Meng of Hebei base law firm counsel, high purchase group-buying website should be responsible for its publicity description of, as for the hotel, such as high lady holding group voucher is indeed the product of cooperation with group-buying sites, and Ms Ko no-fault cases, also was responsible for the Group buy coupons.

　　Buy movie tickets and money to see

　　Liu recently buying a 25-Yuan tickets on the Internet, against the votes of the cinema, but were asked to pay 10 Yuan. Yourself is not a 3D movie, and get marked on the ticket price is 30 yuan. "I pay 10 Yuan what?"

　　Information from reporters Liu, opened the group-buying sites, find movie ticket buying only 25 Yuan, and indicate "to store to pay 10 Yuan can upgrade to the 3D movie tickets." Reporter to contact the theater staff, said that although Madam Lau's movies is not a 3D movie, but it is the price of theater. Complement of 10 Yuan is buying tickets to upgrade, so it will not appear on the tickets.

　　The theater's staff said, in fact, buy directly on the Web site of 30 elected seats, compared to 25 for buying tickets is much more convenient, 30 yuan can watch any 2D, 3D movies. "Buy 25 pieces plus 10, really rather buy 30 yuan. "

　　Reporter to contact the group-buying sites, customer service responses and limit price increases of money not included in the Web site, is an agreement between distributors and theater.

　　Analysis of lawyers

　　Yang Meng to counsel, only to explain price group buying websites, and reminds the consumer prices need to pay the difference, but there is no clear text to inform consumers how much premium, are misleading consumers. Consumers clearly priced.

　　Lawyer

　　As consumers without fault businesses should take responsibility

　　"Strictly speaking, if there are no obvious errors, then businesses should be responsible for it. "Yang Meng lawyer introduced, according to consumers interests protection method (2014) eighth article and 20th article, terms of provides," consumers enjoys knows its purchase, and using of commodity or accept of service of real situation "," operators to consumers provides about commodity or service of quality, and performance, and uses, and effective term, information, should real, and full, shall not for false or inductive misunderstanding of publicity. "Consumers have the right to choose their own businesses and goods rejected coercive transactions of business, purchase of should enjoy and buy good publicity, introducing the right to the same goods and services.

　　Yang Meng suggested consumers network group product range for ambiguity of propaganda, to study clear and prevent cheating.

　　Tips

　　How online shopping disputes rights?

　　Under the Consumer Protection Act (2014) 39th of the rules, consumers and operators of consumer disputes can be resolved through: reconciliation in consultation with operators requesting consumers ' associations or organizations established according to law and other mediation mediation; complaints to the relevant administrative departments under arbitration agreements to go to arbitration with the operator institutional arbitration; initiate litigation to the people's Court.

　　According to the State administration for industry and commerce in 2014 through provisions of the measures for the industrial and commercial administrative departments to deal with consumer complaints, consumer disputes consumers through online trading, can complain to the operators to local industrial and commercial Administrative Department, or to the third party trading platform where industry and Commerce Administration Department.